Customer service is important to our company because it is often the only contact a customer has with a company. Therefore, we have provided contact form that powered by Formilla.com through online to build a new customer service platform to them.For those who do not goods in using online service, Customers can come to our customer service center to seek for help from our employees if they do not goods in using online service. Any dissatisfaction or improvement need to make about our products or services can do feedback to our official email or leave the comments on the box placed on the counter at customer service center.
All feedback received, both positive and negative, we will be noted and acted upon. Our excellence customer service team will acted upon as quickly as possible to avoid a repetition of dissatisfaction. Once the problem area has been identified and effectively dealt with, we must ensure the amended system is put into place without delay. It is always good practice to then contact the original complainant and advise them that in response to their feedback that we have taken steps to remedy the problem.
We implement and maintain a cyclical quality control programme to regularly review service standards and amend if necessary. For example, our company will have policies and procedures in place to provide support to members when responding to complaints or enquiries. These responses should be the result of careful planning based on factual and objective data, and should be continually reviewed and updated. We must identify our customer service policies, procedures and goals in order to produce required outcomes, and be aware of the processes needed to locate the relevant policy documents. Our customer service team are willing to help customers who face any problems and willing to accept any feedback from them to make better improvement in the future.
Customer Service